0 Kudos. We can certainly assist you with your web safe issues, we would need to bring you in for a private message to discuss this and resolve. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. . Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Chose whose device you would like to protect. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. not the VM Hub. Just sign in to My Virgin Media and change your settings. That said, the more you know about the web, the better understanding you. Changing network settings to use any Public DNS should re-gain full access for the device. Subnet prefix length 255. 3. What to do if Virgin Media Web Safe isn't working. Click here to view more details on content filters from Virgin Media’s Web Safe. Should the issue persist post the result of running nslookup nordvpn. devices cannot be addressed directly over the internet, so a miscreant cannot connect to your Hub from. For a guide on how to do this, please see Configure Advanced Settings on your Virgin Media Hub. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Vodafone Hi @Lauris123, Thanks for your post, and a warm welcome to our Community Forums. Safety first! An ounce of prevention is worth a pound of cure when it comes to securing your devices. How to turn on Child Safe. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. Options. Every attempt bounces me back to the 'My Account' page. 168. At present, the VPN between routers 1 and 2 go via the HUB 3. I did try to get a timescale, the response i got was ASAP. I would like to turn wifi off at night, This is not block it to certain devices - just plain old OFF, without turning the router off. Go to My Apps. Just to set expectations the issues with Child Safe have persisted for over 12 months. Tap Downtime. SpeedWeb Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. Web Safe only works on devices connected to your Virgin Broadband at home. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. If you go online, It will still show as being off but you need to turn the parental controls on and then off again and then delete them again, I hope this helps. Cannot turn off web safe I want to be able to access a website and therefore need websafe to be turned off but the option does not allow - 5369625 Browse Virgin Media Virgin Media CommunityHi, can you help me, I have the same issue where I want to turn off web safe but am unable to access the manage settings page for the web - 5104291. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. Click Settings Here you’ll see the two filters – one for Virus Safe and one for Child Safe protection. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Virgin Media Web Safe allows you to restrict certain types of websites on all devices. 168. Sorry to hear that you're still having problems with this after a few weeks. There's no firewall settings that I can see, and one time I got to see a page saying. Virgin Media has worked with the UK Council for Child Internet Security (UKCCIS) to develop five top tips for parents regarding child safety. I do see the IPv4 addresses returned from VM DNS differ from OpenDNS & Google DNS via nslookup. Virgin is still working on a more flexible system. I’m unable to do it through the Virgin Media App. Click on Mail in the side bar. dmof. 2. Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing issues with the their new page (shown on right). Once you have completed step 3, your authenticator app will display a One-Time Passcode (OTP). What to do if Virgin Media Web Safe isn't working. I'm going to send you a private message so we can look into this for you. Manage Your Account. Web browser (Microsoft Internet Explorer 4. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThe next day, both transmitting and both showed as enabled in the GUI. Virgin Media Community; TV; TV on the go; Can't turn off audio description in VM Go web app; Options. two i seem to have fixed but the other the Polish institure and sikorsky museum, i still cant access. clicking on the Cloudfair at the bottom, does not take me to a site that i. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. SpeedThis help content & information General Help Center experience. Press the TiVo button on your remote to go to the Home screen. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. These tools can be installed across all devices, including mobile phones, computers and consoles. I will try that and let you know any possible solutions that virgin come back with - 5252644. Yes I'm aware. Select Parental Controls in Virgin Media Web Safe. Ip address being blocked so i cant acces some web sits. To bypass it, you just need to change the DNS server on the device you are using from the default Virgin Media one to, say, googles one which is 8. Virgin Media’s content filter system comes with two main levels of protection – Virus Safe and Child Safe. At time of posting Virus Total still shows 3 security providers reporting your site as malicious and 1 reporting it as suspicious. 2. on 19-04-2023 08:58. 8. Access your Hub's configuration page - default web address: 192. If you want to block specific websites navigate to Childsafe via your Virgin Media login and you can block categories of websites as well as specify individual ones to block. Solved: I cannot turn off my websafe setting despite trying reboot and turning it off. Login to the Virgin Media online account in a web browser. Security matters. select Account settings > Online security and disable Virus Safe and/or Child Safe. They are 8. For some customers the Web Safe adjustments are not functioning. To check if a device is configured in the DMZ on your Virgin Media Super Hub 1, 2 or 2ac. on 05-01-2023 17:27. 3. Policy Overview. 8. I have a work VPN that adds some DNS entries to the local computer (MacOS) and when I connect it takes a long time to register these - but only through my Virgin Media home connection. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. If your Virgin Mobile is connected to your home broadband, you can browse protected. Hi , Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings! You can read more about Parental Controls on our website. Networking and WiFi. Hi, First time trying to turn on websafe (didn't realise it was an option!) When I try to toggle buttons for virus safe and child safe on, they just automatically switch off again and I get the message, "Sorry the changes. Adjust the settings according to the level of protection you want. Try computers with Cisco’s OpenDNS using 208. More about Web Safe. Then click on Parental Controls and turn it off. It’s a fantastic way to stay protected after your epic spring clean. If the sites are still blocked, then the fault is not with VM. To do this: Go to Settings > General > Profiles & Device Management, Choose the WiFi network profile to remove main Virgin Media WiFi profile, Select Remove Profile. Or you can select the Catch Up & On Demand option from the Home menu and take your pick. And say hello to fast, easy bills online. As part of Web Safe, we recommend turning on ‘Virus Safe’, which will help to avoid future device infections by blocking access to websites known to be infected with or spreading malware. 0. Welcome to Virgin Media’s help and support page. Virgin Media Web Safe comes free with any Virgin Media broadband package and provides wifi-level protection for all devices connected to your router. For fraudulent e-mails, forward to phishing@virginmedia. You’ll pay nothing for 3 months (with no payment details. You can go look up how to change the DNS in whatever operating system you are using yourself. Search. To confirm private browsing is on, you will see the word inPrivate beside your address bar. Have you ever been able to access your online account?Child grooming. QuickStart, set up and connections. If your Virgin Mobile is connected to your home broadband, you can browse protected. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. Any help appreciated. Account - Cable. Also, that you're using the Virgin Media DNS servers (they are 194. That said, the more you know about the web, the better understanding you. ago. My Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google OneParental controls block websites and applications that you think are unsuitable for your child. We do not use any VPN and I have checked that our. Mobile Your Account. Select the ‘Security & Parental Controls’ option. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Switched On Families. To disable or enable each level of protection, click Turn Off or Turn On, and then click Apply. I do not pay the extra £3 a month for the internet security. You can also sound alarms and send your location information to others. do not be tempted to manage Web Safe via the new page. Select Parental Controls in Virgin Media Web Safe. Log in to My Virgin Media. Open comment sort options Add a Comment neilalexanderr • 5 yr. As per the subject. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. 2. Account - Mobile. I have to manually click ‘Load Content’ on the email to download them. 3. Reply. With the advancement of technology, it is crucial to understand the methods to navigate through parental control settings. Thanks for reaching out to us. Hi there, thank you all for your help. Simply sign into your Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. This three-dot menu icon is in the top right corner of the web browser. To prevent this from happening, avoid connecting to networks that you don’t know and trust and disable your device’s auto-connect to networks. Cleanhands50. Im unable to access apps from google play store for my mobile samsung ace ,it shows "you have nt accesed the google play store app or the white; How can i get the google play store or android market on a kurio 7s? Turn off parental control virgin media Joining in. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. Reply. Web Safe lets parents apply age-appropriate filters to specific websites. Preferred DNS 192. Tried every browser, device, incognito mode etc. Hello, I am having this problem too. Virgin Media help and support. virgin. Tap the toggle switch to turn off downtime restrictions. This ensures that the connection to our network is refreshed, which might just do the trick. Virgin Media; My Virgin Media; Shop;. People say to go into the Firewall section and disable certain setting that aren't there the option I have are: QuickStart, set up and connections. That can be turned off, or just don't use Virgin Media DNS. --. Here you’ll find all the help you need for Virgin Media related problems and issues. Click on Auto forward. 1 ACCEPTED SOLUTION. Thanks for getting back to me Does the screen remain blank? Do you see any timeout, or unresponsive errors appear on the screen at all? Does the same thing happen when you use another browser or device? Virgin Media Web Safe. Status: Offline. A VPN circumvents restrictions by encrypting and sending all of your traffic through a tunnel that is decrypted once it reaches the VPN server. SafeSearch VIP will force all users on your network to use SafeSearch on Google Search while still allowing a secure connection via HTTPS. It’s important to remember that Web Safe. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User. Browse Virgin Media Virgin Media Community. Virgin Media Web Safe allows you to restrict certain types of. Joining in. Not able to access websafe_setting page (able to go to update_profile page). on 05-02-2023 14:03. Child Safe show is off but it's on and can't change it. . on 19-07-2023 09:07 Hi @Brianlfc0210, Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. Stream from Virgin Media. Options. 255. To disable or enable each level of protection, click Turn On or Turn Off, and then Apply. These tools can be installed across all devices, including mobile phones, computers and consoles. 8. QuickStart, set up and connections. Bypass Child Safe & Virus Safe. Our cookies are here to help. With this service, you use the Virgin Media Cloud to save and access your files from anywhere on an unlimited number of devices. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. Your daughter has correctly learnt that Child Safe is only a DNS redirection process and as one can easily change the DNS of a device the Child Safe filter can be bypassed in seconds and the VM Hub does not have options. Community elder. Thanks for getting back to me Does the screen remain blank? Do you see any timeout, or unresponsive errors appear on the screen at all? Does the same thing happen when you use another browser or device?For example, if your children are in bed by 9PM, you can turn off the parental controls after this time so that you can browse the internet as you wish. Turn Off Parental Controls. We would like to show you a description here but the site won’t allow us. on 15-04-2023 15:47. Top five tips for parents. 0. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. 67. on 31-10-2022 09:25. 0 Kudos. Click on Web Safe 4. Please note that you won't be able to turn this off if you've got a Virgin TV 360 box or 360 Mini box,What to do if Virgin Media Web Safe isn't working. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. All of them would fall under a "Proxy/VPN" type category. Choosing your Web Safe settings. on 27-07-2022 14:17. Go to your TV Guide. Account - Cable. 0. Clear search3. on 09-07-2023 22:56. Web Safe only works on devices connected to your Virgin Broadband at home. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. You own router would still have to connect to the VM hub but you can have that switched to modem mode which will means it's own wifi is always off. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Gateway 192. Your account. Wi-Fi is fine, I have checked on multiple devices. 0 Kudos. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. If you want to block specific websites navigate to Childsafe via your Virgin Media login and you can block categories of websites as well as specify individual ones to block. Go to My Apps. Options. Trying to turn off child safe and it keeps popping up with the message "sorry the changes you made haven't been saved" - 5369741. Please look out for it in the top-right, purple envelope. Then try this link to see if that allows the page to load. 1. Stream from Virgin Media. Once logged in you will see 2 filters; Virus Safe and Child Safe. Depending when you joined us you may have Virus Safe or both Virus Safe and Child Safe turned on by default. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. QuickStart, set up and connections. Go to Settings -> Protocol and change the default protocol to OpenVPN(TCP) and try to connect. See Options. In Safari on a Mac, click Safari > Preferences. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Account - Mobile. Connect your computer to the Super Hub using an Ethernet cable if possible - if not WiFi is fine. Virgin Mobile. Every now and again when Virgin update their system the Parental controls get refreshed and switched back on again. To access Web Safe, just register or sign in to your My Virgin Media account. If you can't figure it out, maybe you aren't ready for unfiltered internet access just yet. Select the Settings cog in the top right-hand corner. Hey @DavidCalla,. 1. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Click: Web Safe. The VM hub allows you to manually switch the wifi off and on everytime you want to do it. If you want to turn it off again,. You don’t need to be a web wizard to know how to take care of your kids online. Home Phone. 1. It seems to be a common problem that websafe and child safe cannot be turned off which is why im here! I also cannot contact virgin media any other way except phone call which i dont have time for so please can someone fix webchat and alao help me with turning off websafe and childsafe as my broadband is. Welcome to the community and thanks for taking the time to post your issue on the forums. Step 1. Use a vpn or change your device dns settings to Cloud flare in the meantime. If I do the same on any other Wi-Fi network it all works instantly. Simply open the Google Play Store (formerly Android Market)Joining in. Bypass Child Safe & Virus Safe Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. IPCONFIG reports DNS servers as 194. My Virgin Media App. 1. Select Request a PIN. 0 (both outside interfaces addresses are assigned via the Hub DHCP service) so the VPN termination addresses are single NATd by the Hub. We are able to update this setting for you manually too, we just need to confirm a few account details. Thanks for getting back to me Does the screen remain blank? Do you see any timeout, or unresponsive errors appear on the screen at all? Does the same thing happen when you use another browser or device?Hi Carley, It won't even log me into my account, as soon as I click log in the Web browser just keeps loading. The VM forum team might be able to help. UPnP requires zero configuration — you can add a new device to your network and have it automatically connect with your other devices. Navigate to the My Apps tab and select Web Safe from the menu. Click: My Apps. 4. Keyword Research: People who searched virgin media how to turn off childsafe also searchedTrying to turn off child safe and it keeps popping up with the message "sorry the changes you made haven't been saved". Log in to your Virgin Media account. In order to bypass this annoying restriction, you have to launch NordVPN and connect to a non-UK server. If you log into your online account through a web browser, go through to. Apply the Public DNS to the computer / device / your own Router i. Virgin Media Parental controls) 2. To. Usually, malware is installed accidentally. . SpeedAfter switching Web Safe off confirm changes by refresh page, press Ctrl + Shift + R; Child Safe and Virus Safe should be reported as off. Networking and WiFi. UPnP (Universal Plug and Play) is a network protocol that allows apps and devices to open and close ports automatically in order to connect with each other. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. Shows available as Catch Up TV are indicated with this symbol: Step 3. This allows you to choose the type of content you can restrict. See. You can also search your TV Guide for a specific channel using the. --. 5GHz is a less congested frequency, so you get faster. Networking and WiFi. Post Reply Related Content. Web Safe work as configured. You can switch Web Safe on or off whenever you want, but it comes automatically switched on when you purchase your package. AutoModerator • 4 yr. Virgin Media accepts no. Change the current protocol. Virgin Media released their network level parental control option, Web Safe, in early 2014 and the Child Safe settings have been turned on by default for new customers since May 2018. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. com and we’ll look into them. Thanks for posting and welcome to the community. 4. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. Childsafe off but still blocking sites. Virgin Phone Switchover. 1 or 192. # Howto & Style# blocked website# child safe off# parental control# virgin media child safe bypass# virgin media child safe lock off# virgin media child safe off# virgin media child safe turn off# virgin media help# virgin media how to turn off web safe# virgin media parental control# virgin media web safe bypass# virgin media web safe bypass. If all else fails, turn off your computer and your Hub or Super Hub, wait 60 seconds and then turn them back on again (Hub first, then your computer). FYI be aware that this solution requires you make the change to every device connecting to the network unless you wish the remain devices to be restricted by Web Safe. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Click on Manage Web Safe. Use a proxy website like Anonymouse or something. Toggle SafeSearch filter off. How to turn off parental control on Virgin Media TV. 0 Kudos. To check for open ports on the Hub 1 or 2’s firewall: • Access your Hub's configuration page - default web address: 192. on 11-02-2023 12:31. 0. Use the number buttons on. Reply. Can you try refreshing your network and clearing your cache and cookies. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Please enter your email. Stay safe online. 8. Click the Settings icon on the right side of the menu bar. To bypass it, you just need to change the DNS server on the device you are using from the default Virgin Media one to, say, googles one which is 8. Use a free web proxy and enter Use the Get Magnet Link site. Click on Plans and device. Qurento. Power remains on during this. Some simple ways to bypass the filters: Use the Pirate Bay Proxy. The question was whether to disable the modem's firewall and rely on the router's only. Click the Settings icon on the right side of the menu bar. For VIRGIN MEDIA WEB SAFE. opens perfectly in both Firefox and in Edge. VIRGIN - TURN OFF WEBSAFE Link Here. 0 or above, Google Chrome web browser, Opera web browser, or Safari web browser). '> I have disabled the two options that I have as web-safe and child-safe, and using my own DNS in Laptop and also in router, but I still have issue connecting modem mode hub3 to either of my DDWRT or OpenWRT routers. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 Makes sure your dns settings on your computer are manually set - 8. Once logged in you will see 2 filters; Virus Safe and Child Safe. See where this Helpful Answer was posted. Setting up a VPN is easy if you use a premium provider. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for. QuickStart, set up and connections. Email address. 3. 0 is a powerful and sophisticated router that provides a range of advanced features and tools. Enter your PIN. To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. If you're still having issues changing your settings, please let us know. Virgin Media’s content filter system comes with two main levels of protection – Virus Safe and Child Safe. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Malware is a type of malicious software, designed to infect your device to manipulate or damage it. hi , i have tried various browsers and all do the same thing , when i try and turn on websafe it just flicks back to the off positiio and gives a message about not saving, if anyone can help with this i would much appreciate that , thank you. Enter the Screen Time passcode if asked. Click the "AutoFill" tab at the top of the window and uncheck "User names and passwords". Re: Web safe problem. I'd prefer it if everything was properly disabled on VMs side like it sho. 1. Try and Update or reinstall the VPN software Make sure that you power on your Virgin Media router. Enable the Auto forward button . Tap the back arrow in the upper-left corner to return to the Screen Time menu. Requires activation. Switch on Child Safe. Here you’ll find all the help you need for Virgin Media related problems and issues. Select Parental Controls. Stream from Virgin Media. I`ve contacted support 4 times, they try and cant and raised two tickets with IT support but still nothing. I'm going to send you a private message so we can look into this for you. It’s important you choose a passcode that’s different to the one you use to unlock your device. All you need to do is report it through My Virgin Media: Sign in to My Virgin Media. I turn off web safe and turned it back on and it now seems to work. Options. If you’d like to change the. Use the authenticator app to scan the QR code displayed on your browser screen. com, minecraft. Hey @DavidCalla,. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1.